Support & Help Center
We're here to help you get the most out of Craftpath. Find answers below, or reach our team directly.
What to include in your request
To help us resolve your issue as quickly as possible, please include:
- A clear description of the problem or question
- The email address associated with your Craftpath account
- The steps you took and what you expected to happen
- Screenshots or screen recordings, if relevant
- The browser and device you're using
Response times
We monitor support requests during business hours (Monday–Friday, 9:00 AM – 6:00 PM Pacific Time, excluding U.S. holidays). Most requests receive a first response within one business day, and urgent issues affecting access or data integrity are prioritized.
Frequently asked questions
How do I reset my password?
If you sign in with Google, manage your password through your Google account. For email-based accounts, use the password reset link on the sign-in page. If you're still locked out, email support@craftpath.ai.
How do I invite teammates?
Workspace admins can invite teammates from the workspace settings. Invited members receive an email link to join your organization.
How do I connect a data source or integration?
Connectors are managed from the Connectors area inside the app. If a connection fails or you don't see the integration you need, reach out to support@craftpath.ai and we'll help you get set up.
How is my data protected?
We use encryption in transit and at rest, role-based access controls, and tenant isolation so each organization's data stays private. For more detail, see our Privacy Policy.
How do I cancel or change my plan?
You can review plans on our Pricing page. To change or cancel your subscription, email support@craftpath.ai and we'll take care of it.